Our growing team of strategists, graphic designers, coders, and copywriters is based in Brooklyn, NY
How do I pay for the Stellar Emails service?
By clicking ‘get started’ you’ll be prompted to make your first plan payment. You’ll be enrolled in our automated payment processor where you’ll receive access to your exclusive secure member portal, which will notify you of upcoming payments, allow you to upgrade your plan, change your billing information or cancel your subscription.
What happens after I sign up?
After you sign up and your payment is processed, you’ll be contacted directly by a member of our team to set up your first strategy call. During that call, we’ll discuss what has been working for your business (and what hasn’t) and create a plan, goals, and content calendar for the emails that will be sent during that month.
What do you need from me?
Based on the platform you use, we’ll request access to your email service provider account as well as a shared folder via Dropbox (or another file sharing service) which will include your company logo, product photos, lifestyle imagery and branded video.
Do I have a say in the email design?
Of course! Creating a cohesive brand aesthetic is one of our top priorities! We want your customers to have a seamless transition from every email to your online experience.
Once we receive account access and your content folder, our team will provide you with 3 design templates for you to review and approve. Once you make your suggestions, we’ll return with a final template to serve as the baseline for all outgoing emails.
What if I have a last minute email idea?
Special promotion? New product alert? Fan-favorite restocked? We can accommodate any request six (6) hours before the proposed send-time. Just give us a shout and your dedicated account manager will coordinate with the rest of our team to get it done!
Will you help me build my list?
Yes, every plan comes with list building consultation included. From giveaways and promotions to custom content, we’ll help you find the right idea that resonates with your target consumer and brings them in the door.
What’s included in the email automation add-on?
With our email automation add-on, we’ll design a welcome sequence to greet new subscribers, transactional emails (order confirmation, shipping notification, delivery confirmation), cart abandonment, customer re-engagement, product review and referral requests, and post-purchase follow up (product upsells and cross-sells) customized to your brand.
What’s included in the content creation add-on?
Need to upgrade your product photos? Want fresh banner graphics for your website? We partner with a local creative studio to bring your vision to life—and help you make the right impression on customers.